Frequently Asked Questions

Personalising your teddy is super easy. To see the steps involved have a look at our How To Order page.

If you’re having trouble detailing the personalisation or are not sure of all the options just Send Us A Message and we’ll get back to you asap.

We will send you a visual mockup of your order via email for you to confirm before we begin the manufacturing process.

If you’re having difficulty submitting your order and need more personalisation help – just send us a message.

You can contact us via email ([email protected]), or through the contact form on our Contact Page, or alternatively send us a message through the Live Chat.

We’ll get back to you ASAP to walk you through the personalisation process to ensure you receive a teddy exactly to your requirements.

Yes, ofcourse. Just let us know as soon as you realise!

Everytime we receive an order our design team will create a mock-up image of the desired personalisation. We then email this over to the customer for final confirmation on the design.

Please note that we will be unable to make any changes or amendments to orders that have been approved for production by customers themselves.

Due to the personalised nature of our products we aim to dispatch all orders within 5-7 Working Days.

All orders are dispatched via Royal Mail Tracked 48 delivery service, and we will update you with a tracking code once your order has been personalised and dispatched.

Delivery is FREE for all orders in the UK.

Unfortunately, our lead times for orders are currently 5-7 working days and we are unable to offer an expedited service.

We do our best to dispatch orders as soon as possible but as we’re a small team and want to ensure all products are personalised to the highest standard.

No. We currently only delivery to UK mainland.

Due to the nature of personalised products there are production lead times, we always aim to complete production as quickly as possible and once production is complete they will be shipped using your chosen method.

During busy periods production times may be longer.

If you haven’t received your order yet, please contact us by using our Contact Us form and we will look in to the delivery further for you.

Due to the wide range of products/suppliers and production times we have, it isn’t always possible to ship all products together, meaning some items may arrive before others.

If you haven’t received all your items, please Contact Us.

All goods that have been personalised, bespoke or made to your specific requirements and perishable products are non-refundable, unless damaged or faulty.

Your statutory rights are not affected.

We always endeavour to ensure your order is recieved safely. However, on rare occasions a product my be damaged during shipping.

If you have received a damaged product, please Contact Us.

Due to the nature of personalised products, we are only able to cancel and refund orders before they have been produced/personalised.

If you want to cancel your order, please Contact Us ASAP.