How much is the postage?
We charge a flat rate of £4.99 for postage and packing. You can order as many items as you wish for this flat rate.
How much is postage for outside the UK?
We are an organisation, can we order by Purchase Order?
Can we get a refund if the item is not suitable?
Yes, we offer a 30 day no-hassle return policy for any product purchased from our website, all we ask is that the product is returned in excellent condition.
It says you are a CIC, what does this mean?
Mindful Gifts is a community interest company (CIC). This means we operate to benefit the community rather than personal gain. As a Community Interest Company we have a board of directors who oversee everything we do. Our directors consist of professionals and doctors.
Do I need to register with you?
No, you can use the Guest Checkout. The benefits of registering is that by creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.
I have forgotten my password, what can I do?
Enter your email address and click on ‘Forgotten Password’. An email will be sent to you with your password. Alternatively you can proceed using the Guest Checkout option.
How do I know if you a reputable company?
We understand that placing an order online can be very daunting. Our customers include the NHS, Mental Health Trusts, CCGs, local authorities, housing associations, care homes, day centres and voluntary organisations, as well as individuals buying gifts for their loved ones.
When will I expect to receive my order?
We would like to help people with dementia get activities. Is there anything I can do?
Do you have a physical shop?
Yes, we have a shop in Darlaston, Walsall, where customers can come and see the products we offer and try them out before they buy. Our staff are available to give first-hand knowledge of the benefits of the activities and identify the most suitable ones for each individual.