Frequently Asked Questions

/ Frequently Asked Questions

How much is the postage?
We charge a flat rate of £4.99 for postage and packing. You can order as many items as you wish for this flat rate.

How much is postage for outside the UK?
If you would like a quote for postage for outside the UK, please email us at with a list of the items you require and the country they would be posted to. If you proceed with your order, there will be a flat rate of £4.95 added to your order for postage. We will invoice you via PayPal for how much extra you need to pay.

 We are an organisation, can we order by Purchase Order?
Yes, email with your Purchase Order and we will invoice you.

Can we get a refund if the item is not suitable?
Yes, we offer a 30 day no-hassle return policy for any product purchased from our website, all we ask is that the product is returned in excellent condition.

It says you are a CIC, what does this mean?
Mindful Gifts is a community interest company (CIC). This means we operate to benefit the community rather than personal gain. As a Community Interest Company we have a board of directors who oversee everything we do. Our directors consist of professionals and doctors. 

I have forgotten my password, what can I do?
Enter your email address and click on ‘Forgotten Password’.  An email will be sent to you with your password. Alternatively you can proceed using the Guest Checkout option.

How do I know if you a reputable company?
We understand that placing an order online can be very daunting. Our customers include the NHS, Mental Health Trusts, CCGs, local authorities, housing associations, care homes, day centres and voluntary organisations, as well as individuals buying gifts for their loved ones.

When will I expect to receive my order?
We normally send orders second class and these take an average of 5 days to be delivered. However, if you need your order in a hurry, please contact us on and we can send it first class to you.

We would like to help people with dementia get activities. Is there anything I can do?
Mindful Gifts CIC run a project called the ‘Gift of Giving’. You can make a cash donation and this will be distributed in the form of gifts to people with dementia who would not normally be able to access and activity. Please contact us on if you would like any further information.