Delivery Information

/ Delivery Information

International Customers
For customers that live outside of the UK, please refer to our International Delivery page.

Basic delivery information
UK Delivery is £4.95, orders will usually arrive within 5 working days.
The shipping method used is second class Royal Mail. Orders under £40 do not require a signature.
All orders over £40 will require a signature, for this reason some customers may prefer giving an alternative address for delivery, such as a work address.
If there isn’t anyone available to sign for the delivery then the courier will leave a contact card explaining the option of another delivery date, or to pick the package up from a local depot. These options will depend on the local Royal Mail systems and may differ depending on location.

Delayed delivery & lost orders
We will not be held responsible for any delay or delivery failure if the delay or failure is for any reason outside our control.

In the unlikely event of a lost parcel, we will offer the option of sending identical replacement goods (if available) or issue the customer with a full refund including delivery costs. If you have received an email confirming dispatch, and the order has not arrived after 5 working days, then please contact us and we will contact Royal Mail to track your package.

Altered dispatch date
If, after receiving a customer order, an immediate dispatch isn’t possible due to unforeseen circumstances, then we will contact the customer as soon as possible to discuss an estimated dispatch date.  At this point the customer can choose to either wait for the delayed order or request an immediate and full refund